Service

Our Diamond Edge certified professionals are here to help.

Commercial Truck Repair & Service In British Columbia We are committed to providing best-in-class service to all customers.

From routine maintenance and component rebuilds to diagnostics and DPF cleaning, we provide unprecedented uptime through our services and solutions. Our Diamond Edge certified technicians provide optimal support and expertise for International® trucks, Isuzu trucks, trailers and all-makes. We have the latest diagnostic tools to deliver the highest quality of service to minimize downtime. With proper service, you can make the most of your vehicle and ensure that it not only works with you, but also for you.

Accelerated Service Express Diagnostics

OUR PROMISE: PRIORITY DIAGNOSIS & COMMUNICATION WITHIN TWO HOURS​​

When a vehicle requires service unexpectedly, you rely on fast, informative service to keep your fleet moving and your customers satisfied. Get going faster with priority diagnostics, comprehensive repair estimates, prompt communication and speedy repairs. Accelerated service from international helps you manage unexpected vehicle repairs.

As a Participating Accelerated Service/Express Diagnostics location, Dawson International Truck Centres guarantees your vehicle priority attention. Within two hours of the vehicle’s arrival, our specially trained Express Diagnostics technicians will provide a detailed evaluation of the repairs needed and a comprehensive estimate. For many common repairs, the diagnosis and commercial truck repair can be completed within the two-hour window! Priority diagnostics and rapid communication help you make important decisions about the vehicle, routing and load management. Accelerated Service/Express Diagnostics delivers your truck road-ready fast.

How It Works:

  • Guaranteed Priority Diagnostics: Within two hours of arrival, specially trained Express Diagnostics technicians evaluate the vehicle and determine the repairs required.
  • Parts Support: Parts requirements are included in the Express Diagnostics evaluation. If parts need to be ordered, they are expedited to arrive as quickly as possible.
  • Communication: Receive the diagnostics results and repair time estimate within the two-hour window. Repair status updates keep you informed of progress.
  • Satisfaction Confirmation: A post-service survey assures that our Accelerated Service promise was kept and that you are satisfied with your experience.

Annual Inspection

Our certified technicians complete commercial vehicle inspections to help you comply with local and governmental regulations. 

Clutch Adjustment

A proper clutch adjustment can result in smoother shifting, better overall operating performance and an extended clutch life. Our certified technicians will:

  • Check for hydraulic leaks.
  • Add hydraulic fluid (if required).
  • Check clutch linkage.
  • Adjust clutch (must adjust freely).
  • Lubricate release bearings.

Diesel Particulate Filter (DPF) Cleaning

Proper DPF cleaning at recommended manufacturer intervals - when indicated - will help your commercial trucks run clean, run efficiently and save you money.

Know the Facts About DPF Cleaning!

  • Fact: The Diesel Particulate Filter (DPF) on all 2007 and later engines must be cleaned at proper intervals of 400,000 km* or 6,000 hours or less depending on duty cycle and manufacturers’ recommendations.
  • Fact: Many 2007 and later engines also have an Aftertreatment Fuel Injector (AFI), or doser, that is part of the exhaust system. Manufacturers recommend cleaning this component at approximately 161,000 km or 3,000 hours to prevent premature ash build-up in the DPF.
  • Fact: Left unchecked, soot and ash collected in a DPF can damage or destroy a filter resulting in a DPF replacement cost of $3,000 or more and unwanted, unscheduled downtime.
  • Fact: Our specialized equipment can thoroughly clean a DPF, restoring the engine to full power and efficiency.
  • Fact: DPF cleaning services are available for all-makes trucks and heavy equipment and can be provided conveniently while your vehicle is in for service.
 
*Based on engine model/make and operating conditions

Flywheel Machining

We offer in house Flywheel Machining. No more waiting when your clutch is being replaced. We also turn loose Flywheels for those that are replacing their own clutch.

Currently available in Kamloops, Kelowna, and Williams Lake.

International® 360

Transforming How Fleets Manage & Maintain Their Assets

Introducing a revolutionary service communications and fleet ownership tool designed to increase Uptime, reduce Total Cost of Ownership, and provide seamless and clear visibility to your service and repair events.

  • Seamless communications with dealers and up-to-date repair status
  • Complete VIN-based information
  • Asset specs, complete parts catalog, remote health data, and more
  • Online commercial truck repair and service request initiation and estimate approvals
  • Complete service history, up-to-date campaign information, and engine calibration status

Mobile Service

Is Downtime for Vehicle Service and Repairs Impacting the Service You Provide to Your Customers?

With Idealease Mobile Service you can schedule preventive maintenance when your vehicles are not operating – during off hours or on weekends – at your location. Our highly trained and skilled Mobile Service technicians can perform commercial truck repair and maintenance at your location including:

  • Scheduled PM’s
  • Oil, lube, cooling supply and DEF refilling
  • Air and power supply
  • Change belts, filters, wiper blades, bulbs, etc. with on hand parts inventory
  • Trailer connection testing (lights, signals)
  • Welding
  • Perform computer diagnostics

KEY CUSTOMER BENEFITS

CONVENIENCE
Schedule PM service where and when you need it. No shuttling drivers and less disruption to your business.

EFFICIENCY
Preventive maintenance and minor repairs found at time of PM are performed on site when trucks are naturally idle.

DRIVER PRODUCTIVITY
Optimize drivers’ available hours of service.

INCREASED UPTIME
Even better service for YOUR customers.

SERVICE EXPERTIESE
Professionally trained Idealease technicians perform your PM service.

REDUCED COSTS
Save time and money not moving trucks to and from service locations.

ENVIRONMENTAL RESPONSIBILITY
No-spill oil change system, green oil evacuation

OnCommand® Connection

OnCommand® Connection is leading the charge to bring the industry’s most comprehensive portfolio of connected vehicle services to market. Open-platform, agile, easy to install and easy to use products are built to keep drivers and vehicles on the road-while keeping the back office informed about all aspects of the vehicle, driver, route and maintenance.

OnCommand® Connection Helps You:

  • Monitor and manage the thousands of fault codes your trucks produce
  • Make informed choices to manage your fleet for maximum productivity
  • Comply with safety standards by taking action on critical faults
  • Connect your fleet with service centers and manufacturers

OnCommand® Connection Is Designed To:

  • Diagnose your fleet while it’s on the road
  • Get action plans for more than 18,000 engine and vehicle faults
  • Prioritize needed repairs while avoiding unnecessary service visits
  • Plot vehicle locations and find nearby dealers

All the Tools to Get the Job Done

“Guess work,” isn’t something fleet managers should be doing. Why? It’s not good for business. With features such as interactive mapping, engineer-designed action plans and access to your online portal through multiple devices, OnCommand® Connection provides you everything you need to accurately keep your fleet on the road and your business profitable.

Refrigeration

We have the tools and parts to perform preventive maintenance and other services in-house quickly and efficiently. That means we save service time by eliminating the need to send refrigerated units to third party repair facilities. We are also certified to repair and maintain refrigeration systems.

Currently available in Kelowna.

"S" Cam Air Brakes

Keep your vehicle at peak braking performance with a brake shoe replacement.

  • Replace brake shoes on one axle.
  • Inspect drums.
  • Inspect “S” cam and bushings.
  • Replace wheel seals.

Truck Body & Equipment Installations

At Dawson International Truck Centres, we sell and install truck bodies and equipment for commercial trucks. We work with the most trusted body and equipment companies in B.C. to ensure your specifications for both the truck and body are met. We also do body swaps, moving bodies and equipment from one truck to the next. So whether you have bought a new truck and are moving your equipment over for a second or third life cycle or you have purchased a used chassis and need to install a body, we are equipped to do the job.

Common equipment

  • Hitch
  • Tuk-A-Way Lift Gate
  • Side Rail Tail Gate
  • Toolbox
  • Hi-Ab Crane
  • Stinger

At Dawson International Truck Centres, we sell and install truck bodies and equipment for commercial trucks. We work with the most trusted body and equipment companies in B.C. to ensure your specifications for both the truck and body are met. We also do body swaps, moving bodies and equipment from one truck to the next. So whether you have bought a new truck and are moving your equipment over for a second or third life cycle or you have purchased a used chassis and need to install a body, we are equipped to do the job.

Common equipment

  • Hitch
  • Tuk-A-Way Lift Gate
  • Side Rail Tail Gate
  • Toolbox
  • Hi-Ab Crane
  • Stinger

U-Bolt Bending & Installation

  • Sourced from quality raw materials.
  • Three configurations available: Round, Square, Semi-Round
  • Applications: International, Freightliner, Kenworth, Paccar, automotive trucks, trailers and more!

Currently available on the same day at our locations in Kamloops, Kelowna, and Vernon. We deliver to Williams Lake.

Vehicle Wheel Alignment

Are you constantly over-steering your vehicle? Reduce tire wear and operating costs by keeping your vehicle in alignment.

  • Adjust wheel bearings.
  • Inspect kingpins and steering components.
  • Align a two-axle vehicle to specifications.
  • We have the expertise.

Currently available in Kelowna, Vernon and Williams Lake.

Winterize your truck

Book your commercial truck in for a winterization service and our team will:

  • Check the block heater operation
  • Check the bunk- and engine-heater operation
  • Check the coolant levels and concentration
  • Check the external lighting condition and performance
  • Checking the windshield wiper blade performance
  • Completely drain all air tanks
  • Fill alcohol evaporators if equipped
  • Inspect taillight wiring
  • Inspect the air dryer
  • Inspect tire chains if equipped
  • Inspect tires
  • Inspect water fuel water separators
  • Install winter window wash into reservoir

We are National Safety Mark Approved!

Transport Canada’s safety regulations require all companies that modify or add equipment to commercial vehicles to be registered and approved by Transport Canada. The National Safety Mark approval confirms that Dawson International Truck Centres is compliant with all current Canada Motor Vehicle Safety Standards and have demonstrated through proven test methods that all additions and modifications are performed within the CMVSS guidelines.